Cancellation Policy

Last updated: 11 October 2026

1. Provider and scope

Polku is provided by LUCAS CARVALHO PEREIRA LISO DESENVOLVIMENTO DE SOFTWARE LTDA, CNPJ 57.205.287/0001-03, Brazil.

Contact: support@polku.work.

This Policy covers Polku's monthly subscriptions. Every customer has the seven-day withdrawal and refund right described below, regardless of country of residence. Additional refund rights provided by applicable law or the transaction terms disclosed at checkout also remain available.

2. Canceling a monthly subscription

You may cancel at any time through the subscription-management option in your Polku billing settings. This option opens our payment partner's secure billing environment.

For an ordinary cancellation, your paid subscription remains available until the current billing period ends. Cancellation prevents subsequent renewals. Submit your cancellation before the next renewal to avoid that renewal charge, and keep the cancellation confirmation. If a renewal is charged after a valid cancellation, contact support for correction.

If you are on a free trial, cancel before its disclosed first billing date to avoid conversion to a paid subscription. Simply stopping use of Polku does not cancel billing.

3. Payments already made

An ordinary cancellation does not automatically create a refund or a prorated credit for unused days. This rule does not apply to the withdrawal right described below or where a refund or other remedy is required by law or available under the transaction terms presented at checkout, including for incorrect charges or service defects.

4. Seven-day withdrawal and refund right

You may withdraw from your paid subscription and receive a full refund of the corresponding payment by sending your request within seven calendar days after that payment. This right applies to the first subscription payment, the first payment after a free trial, and each monthly renewal. If access to the service for the corresponding period begins later than the payment, the seven-day period begins when that access is provided.

Send your withdrawal request to support@polku.work within that period. No reason is required, and using Polku during the period does not remove this right. A timely request entitles you to a full refund of the corresponding payment, without a cancellation fee, and ends the subscription so that it will not renew. Earlier billing periods are not automatically refunded.

Where applicable law or the checkout transaction terms provide a longer withdrawal period, additional refunds, or another more favorable protection, that protection applies. Refunds include monetary adjustment where required by law. Rights relating to incorrect charges, non-performance, or defective services remain available after the seven-day period. A free trial does not replace or shorten the withdrawal period for a subsequent paid subscription.

5. Requesting and receiving a refund

Submit refund requests to support@polku.work. Include the account or purchase email, transaction reference if available, and relevant date. To exercise the seven-day right, state that you wish to withdraw and receive a refund; no justification is required. For a billing error or service issue, provide the details needed to investigate it. Do not send a full payment-card number, card security code, or account password.

Polku support receives and handles your request, confirms receipt without delay, and coordinates the financial operation with our payment partner. For a timely seven-day withdrawal, we stop future renewals and arrange the full refund without delay. Refunds are returned through the partner, normally to the original payment method. Refunds required by law are handled within the legally applicable deadline; the seven-day period is the deadline for requesting withdrawal, not a waiting period for us to act. Other approved refunds follow the transaction terms presented at checkout. The time for the credit to appear on your statement depends on the payment method and financial institution and does not extend our legal obligations.

We will confirm the outcome of your request and explain any resulting changes to subscription access. Withdrawal ends the corresponding subscription and access to the paid service. A request concerning a billing correction does not, by itself, cancel future renewals; indicate whether you are also requesting cancellation.

6. Related terms

Read our Terms of Service and Privacy Policy. The identity of the payment partner and its transaction terms are provided before payment authorization. Mandatory consumer rights prevail over any conflicting provision. Policy updates do not retroactively remove rights attached to an earlier purchase.