Create your account.
The workflow is already defined. Your team can start using it immediately.
THE POLKU METHOD
Different journeys.
One shared standard.
Polku comes with defined, polished workflows from the moment you create your account. Choose the journey that fits the work, assign responsibility, and follow clear next steps. Everyone works with the same expectations.
READY FROM THE FIRST LOGIN
A working method.
Already worked out.
Your account opens into a defined process. Everyone starts with the same expectations for ownership, decisions, validation, and clear next steps. Good product practices become the way work gets done.
Follow a clear next step.
Choose the right journey or create a task. Know what to do and who is responsible.
Build shared habits.
Use consistent steps and ownership across departments as more people join.
CHOOSE THE RIGHT PATH
One company.
Different kinds of work.
A journey brings related tasks, people, decisions, and evidence together around an outcome. The type determines the process: developing a product, responding to an incident, and making an internal change have different needs.
01
PRODUCT CHANGE
Build something better.
Develop or improve a product with a defined path from the first need to the observed result.
Explore the eight phases →
EXAMPLE
Improve customer onboarding.
Problem and evidence · scope · implementation · validation · outcome02
INCIDENT
Respond with clarity.
Coordinate the people and work needed to resolve a disruption, keeping context and follow-up connected in an incident-specific journey.
EXAMPLE
Resolve a service outage.
Impact · response ownership · resolution evidence · learning03
INTERNAL CHANGE
Improve how the company works.
Coordinate changes to internal systems, infrastructure, or operations with a process suited to the change.
EXAMPLE
Improve the internal deployment process.
Reason for change · responsibilities · coordinated work · resultAND THE EVERYDAY WORK
Some work just needs a task.
Support follow-ups, employee onboarding, and routine operations can be managed as everyday tasks. Use journeys when work needs a coordinated process; use tasks for individual actions.
Engineering
Product
Operations
Support
People
Your team
THE PRODUCT CHANGE JOURNEY
From product need to outcome.
These eight phases belong to Product Changes. They guide a product improvement from understanding the need to reviewing the result. Incidents and Internal Changes have their own journeys; ordinary tasks do not need this entire lifecycle.
Name the real need.
Capture the problem, audience, urgency, and expected result.
Replace assumptions with evidence.
Research the situation, record risks, and make decisions visible.
Agree on the destination.
Set scope, success criteria, ownership, and the work ahead.
Move through each team.
Connect work items, sprints, Kanban flow, GitHub, and time.
Prove quality and acceptance.
Run technical QA and business homologation as parallel gates.
Know where it shipped.
Track environments, rollout decisions, and delivery evidence.
Return to the original goal.
Review signals, feedback, and the success criteria after release.
Close the loop, not just the ticket.
Record the outcome and connect the next improvement.
PRODUCT CHANGE / VALIDATION
Quality and business acceptance.
Within a Product Change, Validation has two required lanes: QA and business acceptance (homologation). Each has a clear owner and evidence, and both can progress in parallel.
Does it work correctly?
Functional checks, regressions, technical evidence, and a clear owner.
Does it solve the intended need?
Business acceptance, stakeholder evidence, and an explicit sign-off.
ACROSS THE COMPANY
Shared standards. Focused teams.
A common method tells everyone how to take responsibility, record decisions, and hand work over. Teams still have suitable execution views: engineering can plan a sprint while operations manages a Kanban flow. Support, people operations, and other departments can organize their everyday tasks in the same system.
The outcome-level container
Holds the problem, phases, decisions, evidence, and final result.
Execution owned by a team
Concrete work can start before Execution when useful, without distorting the journey.
YOUR TEAM. A SHARED WAY FORWARD.